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Single Digit Call Routing A menu processor can be configured to recognize single digit routing options, or use
the same digit as the leading entry of a multi-digit routing option. For example, in the menu processor, "1" can be
used to route a caller to the sales department and "103" to transfer the caller to a subscriber's extension.
ACCESS MANAGER
The Access Manager empowers the Subscriber with control over how, what, when, and where they wish to speak
to their callers. The Subscriber may prevent calls from ringing at their extension, or have the calls transferred to
any other extension in the phone system, transferred off-site to any other phone number, or screen the call before
answering them. Any of these conditions can be set to be active until a specified time. The SVM/SVMi E-Series can
even be set with a high priority 'Find Me' instruction that will try to reach the subscriber at multiple locations.
Blocked Personal Greeting This greeting is played to the caller anytime the subscriber enables the Call Blocking
feature in the SVM or sets their keyset to Call Forward All/DND.
Busy Personal Greeting This greeting is played to the caller anytime the subscriber is on the phone and they
have their keyset set to Call Forward Busy or Call Forward Busy/No-Answer.
Call Blocking While a subscriber has call blocking set active, the SVM/SVMi E-Series does not attempt to transfer
a caller to the subscriber's extension. Instead, it immediately plays the subscriber's Call Blocking Greeting - if
recorded. If the Call Blocking Greeting is not recorded, SVM/SVMi E-Series plays the subscriber's Primary No-
Answer Greeting - if recorded.
When that greeting is not recorded, SVM/SVMi E-Series advises the caller that the called party is not available and
offers to the caller additional options. A subscriber sets Call Blocking active through Access Manager Services.
After activating Call Blocking, the subscriber is prompted to indicate how long blocking is to remain active. This
feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning
of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for hour
and minute, or until further notice.
Call Forwarding Forward All Calls allows a subscriber to have their incoming calls answered by an associate at
another internal extension - it is not used to forward calls to an external telephone number. To have calls con-
nected an external number, the subscriber use the Designated Location Service.
When calls are forwarded to another associate's extension, a caller entering the forwarder's extension number will
immediately hear…"Transferring to 'Called Party's Name'. Calls are being forwarded to 'Associate's Name'". If the
associate answers the call, the associate will be prompted as to who the call is forwarded from.
This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the begin-
ning of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for
hour and minute, or until further notice.
Day / Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber's Weekly
Availability Schedule.
During the defined availability period the SVM/SVMi E-Series will automatically play the Primary No-Answer
Greeting to callers, unless the subscriber is busy on another call and has recorded a Busy Greeting or Call Blocking
is set active, and a Call Blocking Greeting is recorded.
During the time periods a subscriber is not scheduled available to take calls, and does not have Call Blocking acti-
vated, SVM/SVMi E-Series plays the subscriber's Night Greeting If recorded.
Find Me When Find Me is set active, the SVM/SVMi E-Series attempts to deliver calls to the subscriber's designat-
ed location, provided neither Call Blocking, nor Forward All Call, is active. The SVM/SVMi E-Series first tries to locate
Software Features
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