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the subscriber at the subscriber's designated location. Then, if necessary, it tries each of the subscriber's Stored
Telephone Numbers until all numbers have been called.
After each stored telephone number, the SVM/SVMi E-Series will prompt the caller that it is continuing to locate
the subscriber. If SVM/SVMi E-Series cannot locate the subscriber, the subscriber's Call Blocking Greeting is played
to the caller.
This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the begin-
ning of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for
hour and minute, or until further notice.
Calls transferred to a designated location are automatically a confirmed transfer. The subscriber must press a digit
to accept the transfer or they can press other digits to, 'Reject', 'Redirect', or record a real time greeting that plays
immediately to that caller.
Follow Me (Off Premises Transfer) Each subscriber may have their calls automatically forwarded to a designat-
ed location. We call that location, the subscriber's Designated Location. A Designated Location can be an internal
extension or an external telephone number. It can be entered digit-by-digit or the subscriber can enter a Stored
Telephone Number Index Digit representing the location of the appropriate number.
Whenever a subscriber sets his designated location to a number other than his extension number, SVM/SVMi E-
Series prompts, "How long do you want this number to be your designated location?" This feature can be acti-
vated for a number of hours, 1 to 9, for the end of the current business day, for the beginning of the next business
day, for a day of the coming week, for Monday through Sunday, for a specific date, hour and minute, or until fur-
ther notice.
Calls transferred to a designated location are automatically a confirmed transfer. The subscriber must press a digit
to accept the transfer or they can press other digits to, 'Reject', 'Redirect', or record a real time greeting that plays
immediately to that caller.
Hold for Busy Station The SVM/SVMi E-Series may be enabled to allow callers to hold for a busy station. When a
caller elects to hold, the SVM/SVMi E-Series places the caller in a Hold Queue. If additional callers attempt to reach
the busy extension and they choose to hold, they can be informed of their position in the queue and the esti-
mated hold time before being connected. Callers given the option to hold may be limited to insure that system
ports are not monopolized. When the limit is reached, callers can be routed to other extensions or applications
that have been configured to deal with this condition.
Multiple Personal Greetings (9) When a subscriber does not answer and accept a call, the SVM/SVMi E-Series
will answer. SVM/SVMi E-Series recognizes five different reasons why a subscriber does not answer a call. We refer
to these reasons as 'Call Coverage Conditions'. SVM/SVMi E-Series allows a subscriber to assign a different per-
sonal greeting to each Call Coverage Condition. A condition should be considered a "socket" into which a per-
sonal greeting is plugged. The greeting that gets plugged into each "socket" should offer caller options appro-
priate for that condition.
SVM/SVMi E-Series provides each subscriber nine (9) personal greetings, labeled 1 through 9. A subscriber can
assign (plug in) any greeting to any Call Coverage Condition. However, when a subscriber first logs on to the
SVM/SVMi E-Series, personal greetings numbered 1, 2, 3, 4, and 5, are assigned to their respective Call Coverage
Conditions (No Answer, Busy, Fwd All/DND, Night and Call Screening). The remaining four personal greetings,
labeled 6 through 9 are normally used as alternatives to the greetings assigned to these conditions.
Night Intercept This feature is used in conjunction with the subscriber's availability schedule. When enabled and
the Subscriber is scheduled as unavailable, callers are NOT transferred to the subscriber's extension. Instead, the
SVM/SVMi E-Series immediately plays the subscriber's Night Greeting if recorded.
Software Features
3.10