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FREQUENTLY ASKED QUESTIONS
QUESTION: I’m having trouble triggering Overdrive; how do I engage the Overdrive function on my guitar controller?
ANSWERS:
1. You may be holding the guitar too vertically. Ensure the guitar is horizontally oriented while playing.
2. You may be holding the guitar with the face a bit upwards. The tilt sensor won’t work if the guitar is too flat.
3. The - (minus) button will also trigger Overdrive. If you still have trouble, please visit www.madcatz.com/FAQ/rockband for further info.
QUESTION: How do I connect the Overdrive pedal to the Stratocaster guitar controller?
ANSWER: Plug the Overdrive cable into the Overdrive jack on the Stratocaster (see part L on diagram).
For service under the warranty, DO NOT return the game or any portion of the game (including the Wireless Fender Stratocaster Guitar Controller) to any retail store, even if that is where you originally
purchased it. Retailers are NOT part of our authorized warranty support program. In the unlikely event you encounter a problem with any part of the game, please visit www.madcatz.com. This website
contains detailed instructions on how to take advantage of our warranty support program.
90-DAY LIMITED WARRANTY (NORTH AMERICA ONLY)
Mad Catz warrants this product to be free from defects in materials and workmanship for the warranty period. This non-transferable, ninety (90) day limited warranty is only to you, the rst end-user purchaser.
If a defect covered by this warranty occurs AND you have registered your product with Mad Catz AND you provide proof of purchase, Mad Catz, at its option, will repair or replace the product at no charge.
The Mad Catz ninety (90) day limited warranty is available to North American customers. Your sole and exclusive remedy is repair or replacement of your Mad Catz product. In no event shall Mad Catz
liability exceed the original purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial, professional or commercial use; (c) if the product has been
tampered with or modified.
2-YEAR LIMITED WARRANTY (EUROPE ONLY)
Mad Catz warrants this product to be free from defects in materials and workmanship for the warranty period. This non-transferable, 2-year limited warranty is only to you, the first end-user purchaser. If a
defect covered by this warranty occurs AND you have registered your product with Mad Catz AND you provide proof of purchase, Mad Catz, at its option, will repair or replace the product at no charge.
The Mad Catz 2-year limited warranty is available to European customers. Your sole and exclusive remedy is repair or replacement of your Mad Catz product. In no event shall Mad Catz liability exceed the origi-
nal purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial, professional or commercial use; (c) if the product has been tampered with or modied.
To receive warranty service you must:
- North America: call Mad Catz Technical Support at 1.800.659.2287 or 1.619.683.2815
- Europe: call Mad Catz Technical Support at +44 (0) 8450-508418
- Obtain a Return Authorization Number from Mad Catz Technical Support
- Ship the product to Mad Catz at your expense for service
- Enclose a copy of the original sales receipt showing a purchase date
- Enclose a full return address with daytime and evening phone numbers
TECHNICAL SUPPORT
Online Support and User Guides: www.madcatz.com
North American E-mail: techsupport@madcatz.com
North American telephone: Available 8 A.M. to 4 P.M. Pacic Standard Time, Monday through Friday (excluding holidays) at 1.800.659.2287 (US only) or 1.619.683.2815 (outside US).
European E-mail: techsupporteurope@madcatz.com
European telephone: Available 9 A.M. to 5 P.M. Greenwich Mean Time, Monday through Friday (excluding bank holidays) at +44 (0) 8450-508418
You understand that your rights as a consumer may vary depending on where you reside and the local laws and regulations that apply, and that some or all of your rights may be different or some rights
or portions of the warranty may not apply to you. If you are unsure or have any questions about your rights, you should consult your own advisors or local consumer groups to determine the laws and
regulations that may apply to you.
If you are a resident of Australia or New Zealand, certain exclusions from this warranty apply, including exclusions of terms, conditions, warranties and terms set forth herein or implied by statute, general
law or custom of trade or usage, except for any “Non-excludable Condition” as that term is dened below and construed under the Australian Trade Practices Act 1974 (“TPA”) or, in the case of consumers
in New Zealand, the New Zealand Consumer Guarantees Act 1993 (“CGA”). Except for liability required by law or regulation in connection with any Non-excludable Condition, our liability to you for any act
or omission, whether arising in contract or tort, including negligence, or otherwise in connection with the controller or our agreement is hereby disclaimed and excluded. For these purposes, “Non-exclud-
able Condition” means any implied warranty, condition or guarantee the exclusion of which would contravene, in the case of Australian consumers, the TPA or, in the case of consumers in New Zealand,
the CGA or in either case, that would cause all or any part of any exclusion or limitation of liability or remedy to be void. For any breach of a Non-excludable Condition (other than one implied by Section 69
of the TPA in Australia), your remedies are limited and, at our option, our liability is limited to either resupplying, replacing or repairing the controller or, at our option, paying the cost of doing any of these.
You may have certain rights as a consumer with respect to the merchant or retail establishment where you purchased this controller. The exclusions, restrictions, terms and conditions set forth herein do
not affect or change the rights you may have under the laws that apply to your transaction(s) with such merchants or retail establishments.
DISCLAIMER OF OTHER WARRANTIES/REMEDIES:
If the game or any part thereof are damaged through modification, abuse, improper use, mistreatment, neglect or accident, any applicable warranty is rendered null and void and you will need to follow the
instructions that apply for returns after the warranty period.
EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE AND/OR TO THE EXTENT ANY PARTICULAR WARRANTIES OR RIGHTS MAY NOT BE DISCLAIMED OR LIMITED DUE TO THE LAWS
AND REGULATIONS WHERE YOU RESIDE, MAD CATZ AND ITS LICENSORS HEREBY DISCLAIM ALL WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO OTHER REPRESENTATION OR WARRANTY OF ANY NATURE OR KIND SHALL APPLY OR SHALL BE BINDING UPON OR OBLIGATE
MAD CATZ OR ITS LICENSORS.
WARRANTIES STATED HEREIN ARE OFFERED ONLY BY MAD CATZ, AND NOT HARMONIX MUSIC SYSTEMS, INC. OR ANY OF ITS AFFILIATES AND LICENSORS/LICENSEES.
If any warranties herein are incapable of being disclaimed because of the particular laws that apply to you, then such warranties applicable to this game are limited to the warranty period described above
that applies to you. In no event will Mad Catz, Harmonix Music Systems, Inc. or their respective affiliates and licensors/licensees be liable for any special, incidental, indirect or consequential damages
resulting from possession, use or malfunction of the game, including, without limitation, any controller, software or other part of the game, including damage to property, and to the extent permitted by law,
damages for personal injury, even if foreseeable or if Mad Catz, Harmonix Music Systems, Inc. or their respective affiliates and licensors/licensees have been advised of the possibility of such damages.