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3.0
SERVICE
Once the system is in place, it should need little or no
attention. The components are of the highest quality,
and many are built to withstand the rigors of
professional use. This Section outlines service policies
and warranties.
3.1 General Service Policy
The JBL Synthesis System is backed by our exclusive
“48–hour (no-down-time) Service Policy”.*
Any time within a component’s warranty period that you
report trouble to your certified JBL Synthesis Dealer, he
will determine the nature of the problem and contact JBL
within 24 hours.
If a damaged component is within the first 30 days of its
warranty period JBL will send your JBL Synthesis Dealer
a replacement unit, to be installed in your system, within
the specified 24 hour period, after JBL has been
contacted.
If more than 30 days of your component’s warranty
period has lapsed, and the damaged component is still
covered under warranty, JBL will provide your JBL
Synthesis Dealer with a loaner unit within the same 24
hour period to be installed in your system, and your unit
will be sent to JBL for repair.
This policy applies to systems purchased in the USA
only. Outside the USA please contact the local distributor
for warranty service.
*Weekends and holidays are excluded from this policy.
3.2 Audio Service
• Electrical components
All Electronic components are fully warranted for two
years, including parts and labor. Any problems
occurring within the two year warranty period will be
covered by the JBL Synthesis exclusive “48-hour no-
down-time” Service Policy.
• Loudspeakers
All Loudspeakers are fully warranted for five years,
including parts and labor. Any problems occurring
within the five year warranty period will be covered by
the JBL Synthesis exclusive “48-hour no-down-time”
Service Policy.
The vast majority of service calls for Audio will simply
require resetting the system. Call your certified JBL
Synthesis Dealer.
An Installer will make an appointment to reset the
system. On arrival, he or she will refer to the Templates
in the last section of your Manual, and will reset any
components which require it.
Call your certified JBL Synthesis Dealer for a
replacement unit, or to initiate the use of a loaner. If for
any reason you are dissatisfied or need additional
assistance, call:
JBL Synthesis Client Service Manager
(800) 645-7484, extension 233
On Long Island call
(516) 496-3400, extension 233
3.0
SERVICE