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SERvICE INFO
If you require technical support, contact Lexicon
®
Professional Customer Service.
Be prepared to accurately describe the problem. Know the serial number of your unit,
found on a sticker attached to the bottom of the Alpha Studio™. If you have not already
taken the time to fill out your warranty registration card and send it in, please do so
now.
Before you return a product to the factory for service, we recommend you refer to
the manual. Make sure you have correctly followed installation steps and operation
procedures. If you are still unable to solve a problem, contact our Customer Service
Department at (801) 568-7660 for consultation. If you need to return a product
to the factory for service, you MUST contact Customer Service to obtain a Return
Authorization Number. No returned products will be accepted at the factory without a
Return Authorization Number. Please refer to the Warranty information on the follow-
ing page, which extends to the first end-user. After expiration of the warranty, a reason-
able charge will be made for parts, labor, and packing if you choose to use the factory
service facility. In all cases, you are responsible for transportation charges to the fac-
tory. Lexicon Professional will pay return shipping if the unit is still under warranty.
Use the original packing material if it is available. Mark the package with the name
of the shipper and with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure
the package properly. Ship prepaid, not collect. Do not ship parcel post.
WARRANTY
This warranty is valid only for the original purchaser and only in the United States.
1. The warranty registration card that accompanies this product must be mailed (or
online regisration must be completed at www.lexiconpro.com) within 30 days after
purchase date to validate this warranty. Proof-of-purchase is considered to be the
burden of the consumer.
2. Lexicon Professional warrants this product, when bought and used solely within
the U.S., to be free from defects in materials and workmanship under normal use
and service.
3. Lexicon Professional’s liability under this warranty is limited to repairing or, at
our discretion, replacing defective materials that show evidence of defect, provided
the product is returned to Lexicon Professional WITH RETURN AUTHORIZATION
from the factory, where all parts and labor will be covered up to a period of 1 year.
A Return Authorization number must be obtained from Lexicon Professional by
telephone. The company shall not be liable for any consequential damage as
a result of the product's use in any circuit or assembly.
4. Lexicon Professional reserves the right to make changes in design or make addi
-
tions to or improvements upon this product without incurring any obligation to
install the same additions or improvements on products previously manufactured.
5. The foregoing is in lieu of all other warranties, expressed or implied, and Lexicon
Professional neither assumes nor authorizes any person to assume on its behalf any
obligation or liability in connection with the sale of this product. In no event shall
Lexicon Professional or its dealers be liable for special or consequential damages or
from any delay in the performance of this warranty due to causes beyond its control.
Service Info/Warranty
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