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9
Troubleshooting
Read this section if your computer is not operating properly. Note that some
problems may be caused by the software in your system. If you are ultimately
unable to correct a problem, contact your technical support center.
The wireless modem does not power on:
Is the wireless modem powered on?
Is the laptop battery fully charged or is the ac adapter connected?
The computer does not recognize the wireless modem:
Has the wireless modem been powered on?
Have you changed the operating environment settings?
Run the PhoenixBIOS Setup Utility to verify the [Serial port C] menu
options appear in the “Advanced” menu (goto Description
section for instructions).
You cannot send or receive anything (no wireless network contact):
If you are indoors, try moving closer to a window.
Make sure the antenna is in the upright position (extended from the
LCD).
Check your battery level, if low (red BAT indicator) connect the AC
adapter.
I have powered the modem and laptop on, but there is no network contact:
You may not have sufficient coverage in your immediate physical area.
Try moving near a window or outside the building.
Make sure the antenna is in the upright position (extended from the
LCD).
Has your subscription been turned on?
Have you changed the operating environment settings?
The modem indicates a low signal, but when I try to send something, the
signal level drops to zero:
There may be some interference that is allowing the wireless modem
pack to hear the network, but is preventing the network from
hearing the wireless modem pack. Try changing your location,
or moving closer to a window.