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724-746-5500 | blackbox.com
Appendix: Troubleshooting
A.2 Calling Black Box
If you determine that your 2- or 4-Port ServSwitch DT Series USB/DVI/Audio
KVM Switch is malfunctioning, do not attempt to alter or repair the unit. It con-
tains no user-serviceable parts. Contact Black Box at 724-746-5500; press 1, 2, 2.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
A.3 Shipping and Packaging
If you need to transport or ship your 2- or 4-Port ServSwitch DT Series USB/DVI/
Audio KVM Switch:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the 2- or 4-Port ServSwitch DT Series USB/DVI/
Audio KVM Switch for repair, make sure you include everything that came in
the original package. Before you ship, contact Black Box to get a Return
Authorization (RA) number.
