124 Troubleshooting
Problems Sending Faxes
Cannot Send a Fax
Cannot Send a Fax Clearly
Cause Action
The machine is not powered on.
z You cannot send faxes if the power is turned off. Press the ON/OFF button to
turn the power on.
z After a power failure or disconnecting of the power cord, press the ON/OFF
button to turn the power on.
The In Use/Memory lamp is flashing. Another document is being sent from memory. Wait until the machine finishes
sending it.
The telephone line is connected to the
External Device Jack.
Reconnect to the Telephone Line Jack. Refer to your setup sheet.
If you still cannot send a fax, there is a problem with the telephone line. Contact
your telephone company and the manufacturer of your terminal adapter or
telephone adapter.
The telephone line type is not set
correctly.
If the telephone line type is not set correctly, you will not be able to receive
faxes. In this case, check the telephone line type setting and change it as
necessary. See “Setting the Telephone Line Type” on page 45.
Dial tone detect is set to ON. Resend the fax after a while. If you still cannot send the fax, set Dial tone
detect to OFF
The fax number is not correctly
registered in a speed dial.
Make sure that the fax number is correctly registered when speed dialing. See
“Registering Coded Speed Dials” on page 55.
There was an error during
transmission.
z Check the LCD for an error message. See “An Error Message Is Displayed
on the LCD” on page 101.
z Print the Activity report and check for an error. See “Printing the Activity
Report Manually” on page 77.
Cannot hear the dial tone. Check that the telephone line is connected correctly to the proper jack. If so,
then there is a problem with your telephone line. Contact your telephone line
provider.
The document is not loaded properly. Remove the document then reload it on the Platen Glass or the ADF. See
“Loading Original Documents” on page 6.
A fax destination is displayed on the
LCD.
Another document is being sent from memory. Wait until the machine finishes
sending it.
There was a printer error. Resolve the printer error. If you are out of paper, set the paper.
If you are in a hurry, you can send the fax before resolving the printer error by
pressing the Stop/Reset button. In this case, be sure to press the FAX button to
print the faxes stored in memory once the transmission is complete.
Cause Action
The document is not loaded correctly,
or the Platen Glass, the inner side of
the Document Cover, or the ADF is
dirty.
z Remove the document, then reload it on the Platen Glass or the ADF. See
“Loading Original Documents” on page 6.
z Clean the Platen Glass, the inner side of the Document Cover, or the ADF
and reload the document. See “Cleaning Your Machine” on page 94.
The image quality setting or the scan
contrast setting is not suitable for the
document.
On the LCD, set an image quality suitable and a scan contrast suitable for the
document. See “Adjusting the Image Quality (Fax Resolution) or the Scan
Contrast” on page 60.
The original document is loaded with
the wrong side facing upwards.
When loading the document on the Platen Glass, the side to be scanned should
be face down.
When loading in the ADF, the side to be scanned should be face up.
You are scanning thick (max. 0.39
inches / 10 mm) or curled documents.
Press on the Document Cover with your hand when scanning.
