Advanced Call Handling
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 43
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
Tips
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• Pressing PickUp, GPickUp, or Group PickUp or connects you to the call that has been ringing for
the longest time.
If you want to... Then...
Answer a call that is ringing on
another extension within your call
pickup group
1. Do one of the following:
–
If the PickUp softkey or button is available, press it.
–
If the PickUp softkey or button is not available, go
off-hook to display the PickUp softkey, then press it.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension outside of your
group
1. Do one of the following:
–
If the GPickUp softkey or Group PickUp button is
available, press it.
–
If the GPickUp softkey or Group PickUp button is not
available, go off-hook to display GPickUp, then press
it.
2. Enter the group pickup number.
If your phone supports auto-pickup, you are now
connected to the call.
3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on
another extension in your group or
in an associated group
1. Do one of the following:
–
If the OPickUp softkey or Other PickUp button is
available, press it.
–
If the OPickUp softkey or Other PickUp button is not
available, go off-hook to display OPickUp, then press
it.
If your phone supports auto-pickup, you are now
connected to the call.
2. If the call rings, press Answer to connect to the call.
