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Cisco 815 Integrated Services Router Hardware Installation Guide
OL-9558-01
Chapter 3 Troubleshooting
Problem Solving
Example
Below is an example of the show diag command:
815# show diag
Slot 0:
C815 1FE 4ESW CM Mainboard Port adapter, 6 ports
Port adapter is analyzed
Port adapter insertion time unknown
EEPROM contents at hardware discovery:
Hardware Revision : 5.0
PCB Serial Number : FOC09250KK8
Part Number : 73-7546-05
Board Revision : A0
Fab Version : 04
Product (FRU) Number : Unknown
Version Identifier :
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF 40 05 14 41 05 00 C1 8B 46 4F 43 30 39 32
0x10: 35 30 4B 4B 38 82 49 1D 7A 05 42 41 30 02 04 FF
0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Router boots, but the
console screen is frozen.
• Make sure that the console cable is securely connected to the router
and to the PC or terminal.
• Verify that the parameters for your terminal are set to the following:
–
9600 baud
–
8 data bits
–
No parity generated or checked
–
1 stop bit
Router powers on and boots
only when a particular WIC
is removed from the router.
• Confirm that the Cisco IOS software version installed in the router
supports the WIC. The Cisco Interface Cards Hardware
Installation Guide lists the software requirements for each card.
• The router might be overheating. Contact your Cisco reseller.
Router powers on and boots
only when a particular cable
is disconnected.
There might be a problem with the WIC or with the card cables. Consult
your Cisco reseller for warranty information.
Table 3-2 Troubleshooting WICs (continued)
Symptom Possible Cause(s)
