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Chapter 15
Writer: J Abercrombie Project: Chapter 15 Comments: 113733-001
File Name: P-CH15.doc Last Saved On: 5/18/99 3:23 PM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Chapter 15
Troubleshooting
Problems that occur while using the computer may originate in the computer,
the operating system, a software application, or an optional docking base or
external device.
■ For problems that may not originate in the computer, refer to your
operating system, docking base, software application, or external device
documentation.
■ For problems that may originate in the computer or system software,
refer in this chapter
❏ First, to the “Quick Solutions Checklist.”
❏ Then, to the troubleshooting tables.
■ If the problem persists, refer to
❏ Chapter 14, for information about checking configurations and
running diagnostic tests.
❏ Appendix A, for information about using the Compaq Support
Forum or contacting a Compaq authorized dealer, reseller, or
service provider.
IMPORTANT: If you take the computer to a Compaq authorized dealer,
reseller, or service provider for service, provide all necessary passwords.
Quick Solutions Checklist
NOTE: To reset a locked system, press and hold the suspend button while
pressing the power button.
■ Is adequate power available to the computer?
❏ If the computer is connected to an electrical outlet
–Are all power cord or external AC Adapter connections secure?
–Is the electrical outlet providing a standard power supply?
