Using the Print Head Alignment utility for
Windows............................. 69
Using the Print Head Alignment utility for
Mac OS X............................. 69
Making Printer Settings..................... 70
Power Off Timer Setting.................. 70
Paper Size Loaded Setting................. 71
Cleaning the Printer....................... 71
Cleaning the exterior of the printer.......... 71
Cleaning the interior of the printer........... 72
Transporting the Printer.................... 72
Checking and Installing Your Software......... 73
Checking the software installed on your
computer............................. 73
Installing the software.................... 74
Uninstalling Your Software.................. 74
For Windows.......................... 74
For Mac OS X.......................... 75
Troubleshooting
Diagnosing the Problem.................... 77
Status lights........................... 77
Status monitor......................... 80
Running a printer operation check........... 80
Checking Printer Status..................... 81
For Windows.......................... 81
For Mac OS X.......................... 83
The Paper Jams........................... 85
Removing jammed paper from the rear unit.... 85
Removing jammed paper from the front cover
and the output tray...................... 86
Removing jammed paper from the paper
cassette(s)............................. 87
Preventing paper jams.................... 88
Reprinting after a paper jam (for Windows
only)................................ 88
Print Quality Problems..................... 89
Horizontal banding...................... 89
Vertical banding or misalignment........... 90
Incorrect or missing colors................ 90
Blurry or smeared print................... 91
Miscellaneous Printout Problems.............. 91
Incorrect or garbled characters............. 91
Incorrect margins....................... 92
Printout has a slight slant................. 92
Inverted image......................... 92
Blank pages print....................... 92
Printed side is smeared or scuffed........... 93
Printing is too slow...................... 93
Paper Does Not Feed Correctly............... 94
Paper does not feed...................... 94
Multiple pages feed...................... 94
Paper is improperly loaded................ 95
Paper is not ejected fully or is wrinkled. . . . . . . . 95
The Printer Does Not Print.................. 95
All lights are off........................ 95
Lights came on and then went out........... 95
Only the power light is on................. 95
The ink light is flashing or is on after you
replace the cartridge..................... 96
Increasing the Print Speed (For Windows Only)
...................................... 97
Other Problem........................... 98
Printing plain papers quietly............... 98
Product Information
Ink and Paper........................... 100
Ink cartridges......................... 100
Maintenance box....................... 101
Paper............................... 101
Option................................ 102
250-Sheet Paper Cassette Unit/PXBACU1. . . . 102
System Requirements..................... 102
Windows requirements.................. 102
Macintosh requirements................. 102
Technical Specifications.................... 103
Printer specifications.................... 103
Network Interface Specification............ 106
Mechanical........................... 106
Electrical............................. 106
Environmental........................ 107
Standards and approvals................. 107
Interface............................. 109
Where To Get Help
Technical Support Web Site................. 110
Contacting Epson Support.................. 110
Before Contacting Epson................. 110
Help for Users in Europe................. 111
Help for Users in Taiwan................. 111
Help for Users in Australia............... 112
Help for Users in Singapore............... 112
Help for Users in Thailand................ 113
Help for Users in Vietnam................ 113
Help for Users in Indonesia............... 113
Help for Users in Hong Kong.............. 115
WP-4011/4015/4020/4025 User’s Guide
Contents
8
