for the following printers:
HP DeskJet 400 Series
HP DeskJet 200
Paper Jam, Pick, or Feed Problem?
No paper feed from input tray.
Ensure media stack is no thicker than 0.2 inch (5 mm). Load input tray with no less than
ten sheets of paper to test paper path. Drag caused by an improperly set paper width
guide can cause this problem.
Feeds multiple sheets.
Ensure media is not stuck together and meets the user manual specifications. Ensure
stack is of proper thickness and that it contains the same type, size, and weight of
media.
Poor Print Quality
Printout has fine ink streaks.
Check print cartridges for ink and debris. Clean nozzles using a rubber swab moistened
with distilled water.
Printout appears jagged.
Verify letter quality mode (or presentation mode in Windows ) rather tha normal or draft
mode is selected.
Printout faint or fuzzy.
Perform print cartridge cleaning routine by holding change cartridge button down while
press and release power button. Perform a self test printout afterward to verify if print
quality improves.
Printer Does Not Print?
Printer has no power.
Ensure power module is properly connected to the printer and an active power source.
Turn the power button on and off twice. If the printer still fails to receive power, try
another power module.
The change cartridge light
blinks.
Ensure carriage cradle and the cartridge locking spring have no broken parts. Confirm
print cartridge is properly installed in the carriage cradle and that no attempt is being
made to print a color document with a black print cartridge.
All three lights are blinking at
the same time.
Turn printer off and then on. If lights still blink, press and hold down paper feed button to
see if blinking lights change to certain steady error pattern.
Change cartridge light or change
cartridge and power light on
steady.
Carriage stalls. Turn printer off, open access door to visually check for physical
obstruction. Remove obstruction if needed. Turn printer on to see if it exits carriage stall.
Note: Do not attempt to free carriage by force if it is stuck atop the service station.
Paper light on steady.
Make sure there is no media remnants in the paper path and make sure the printer is
sitting on a level surface.
Rev 9706
