self repair or arrange for the repairs via warranty, CarePack, or time and materials as applicable.
Operator control panel (OCP) failure is the only device not addressed by ISEE. If, for example, the panel
display or a button appears broken, customers need to call HP to initiate repair.
Customer self repair instructions, in seven local languages, are available in the component spare kits
(RUs) and the business support center at:
www.hp.com
. Video based instructions are available under
"Customer self repair steps" and printable replacement instructions are listed under "Manuals" at the
following location:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?&lang=en&cc=
us&prodTypeId=12169&prodSeriesId=470490&submit.y=9&submit.x=7&lang=en&cc=us
HP Education Services
HP Education ServicesHP Education Services
HP Education Services
Training for the Enterprise Virtual Array is now offered as part of HP comprehensive curriculum of HP
Storage, Storage Management, and IT Service Management courses. These courses will provide the
training required to realize the full potential of your HP EVA Virtual Array storage solutions, optimize your
systems and SAN for highest efficiency, and achieve better return on your IT investments.
For more information about HP Education Services for Storage and SAN, visit:
http://education.hp.com/curr-storsan.htm
Awards
AwardsAwards
Awards
J.D. Power Gives HP a Seal of Approval
J.D. Power Gives HP a Seal of ApprovalJ.D. Power Gives HP a Seal of Approval
J.D. Power Gives HP a Seal of Approval
27-Nov-2005
Good service is a key factor in deciding which computer or printer to buy these days, and Hewlett-
Packard hopes a customer service endorsement from J.D. Power and Associates will help boost sales of
HP products. HP said this week it is the first company to receive the J.D. Power and Associates Certified
Technology Service and Support certification "for providing an outstanding customer service experience."
Consumers will soon see the J.D. Power and Associates service mark on product boxes, web sites and
advertising for everything from HP PCs and all-in-one devices to HP cameras and fee-based services. To
earn the certification, HP performed within the top 20 percent of technology support organizations on a
variety of customer service criteria. J.D. Power and Associates found that HP has met or exceeded this
new standard for customer satisfaction in supporting its North American customers.
http://www.hp.com/hpinfo/newsroom/press/2005/051116a.html
HP Receives Two Service and Support Industry Awards; Inducted into Association Hall of Fame
HP Receives Two Service and Support Industry Awards; Inducted into Association Hall of FameHP Receives Two Service and Support Industry Awards; Inducted into Association Hall of Fame
HP Receives Two Service and Support Industry Awards; Inducted into Association Hall of Fame
14-
Apr-2006
HP has received two STAR Awards for Best Practices from the Service & Support Professionals Association
(SSPA) and was consequently inducted into the SSPA Hall of Fame for winning its fifth award. The STAR
Awards are the only service and support industry award from a professional association dedicated to
serving industry professionals.
http://www.hp.com/hpinfo/newsroom/press/2006/060414a.html
Additional Services
Additional ServicesAdditional Services
Additional Services
Information
InformationInformation
Information
For more information about Deployment, Per Event, Consulting and Education services for HP Storage,
visit:
http://www.hp.com/hps/storage/
For more information about HP Care Pack Services for Storage, visit:
http://www.hp.com/hps/carepack/storage/cp_networked.html
For more information about HP Storage Software, services and updates, visit:
http://h18006.www1.hp.com/storage/software.html
If you have specific questions, contact your local HP representative. Contact information for a
representative in your area can be found at "Contact HP":
http://www.hp.com
QuickSpecs
HP StorageWorks 4400 Enterprise Virtual Array
HP StorageWorks 4400 Enterprise Virtual ArrayHP StorageWorks 4400 Enterprise Virtual Array
HP StorageWorks 4400 Enterprise Virtual Array
Family Information
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