11
English
installation troubleshooting, continued
Windows, continued
possible causes...
to solve the problem...
The printer software did not
install correctly.
what is the problem?
• There may be a conflict with
a virus protection program or
other software programs.
• There may be a conflict with
a peripheral device
connected to your printer.
Uninstall the printer software, then reinstall it.
1.
Do one of the following:
• Insert the CD-ROM into the CD_ROM
drive, and select
Remove printer software
.
Follow the onscreen instructions.
•Open the Printer Assistant and select
Tools
and Updates
>
uninstall software.
•Select
Start
>
Programs
>
Hewlett-Packard
>
[hp deskjet]
>
uninstall software.
2.
Close any virus protection programs or other
software programs that are running on the
computer.
3.
To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then follow
the onscreen instructions.
If the software program does not
automatically start, then see “to solve the
problem...” on page 10.
