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22
english
Windows USB
problem
The New Hardware Wizard did not finish.
possible cause solution
The Plug and Play
operation did not
complete.
1. Cancel the New Hardware Wizard.
2. Remove the printer software CD from the CD-ROM
drive.
3. Re-insert the printer software CD into the computer’s
CD-ROM drive.
a. If nothing happens, select
Start > Run, then click
Browse.
b. Browse to the HPPP CD-ROM icon, then click
Open.
c. Select
Setup, then click Open.
The setup.exe file appears in the Run dialog box.
d. Click
OK.
4. Follow the onscreen instructions to install the printer
software.
problem
When I tried installing the printer software the installation stopped. When I tried
installing again, the New Hardware Wizard was gone and the USB port was not
available.
possible causes solution
•Operating system
terminated the
installation before it
was complete.
• The printer driver
failed to install.
1. Disconnect the USB cable from the computer, then
restart the computer.
2. Close any virus protection or firewall protection
programs or other software programs that are
running on the computer.
Note: To close your anti-virus software, follow the
manufacturer’s instructions for disabling the software.
3. Connect the USB cable to the printer.
4. Insert the printer software CD into the computer’s
CD-ROM drive. Be careful to position the CD
correctly.
5. Follow the onscreen instructions to reinstall the
printer software:
6. After the installation is finished, reactivate your virus
protection or firewall protection programs.
Gepetto_RG.book Page 22 Wednesday, May 14, 2003 3:01 PM