11 Troubleshooting
• Error messages
•
Installation problems
•
Printer lights are on or flashing
•
Printer does not print
•
Document prints slowly
•
Print cartridge problems
•
Paper problems
•
Photos do not print correctly
•
Problems with borderless documents
•
Print quality is poor
•
Document is misprinted
•
If you continue to have problems
Error messages
If an error message displays on the computer screen, check the following topics for a
solution:
•
Print cartridge error messages
•
"Paper Mismatch" or "Paper Size" message
•
Out of paper
•
There was an error writing to USB port
•
Two-way communication cannot be established or Printer not responding
Print cartridge error messages
If you receive a print cartridge error message, see one of the following topics:
•
Incorrect print cartridge or print cartridge missing
•
Print cartridge problem message
•
Print cartridge carriage is stuck
•
Print cartridge is in the wrong slot
•
Non-HP print cartridges
•
Previously used genuine HP cartridge
•
Original HP ink depleted
•
Low on ink
•
Printing in ink-backup mode
Incorrect print cartridge or print cartridge missing
The printer can only print when the correct print cartridges are installed. If you receive a
print cartridge error message, one or both of the print cartridges cannot be used in the
printer.
To resolve the problem, follow the instructions in
Resolving print cartridge error
messages.
Troubleshooting 61
Troubleshooting
