Contents 5
USB support.................................................................................................................................. 66
Diagnostic tools ...................................................................................................................................... 67
HP Insight Diagnostics.................................................................................................................... 67
HP Insight Diagnostics survey functionality ........................................................................................ 67
Integrated Management Log ........................................................................................................... 68
Array Diagnostic Utility .................................................................................................................. 68
Remote support and analysis tools............................................................................................................. 68
HP Instant Support Enterprise Edition................................................................................................ 68
Web-Based Enterprise Service......................................................................................................... 68
Open Services Event Manager........................................................................................................ 69
Keeping the system current ....................................................................................................................... 69
Drivers ......................................................................................................................................... 69
ProLiant Support Packs ................................................................................................................... 69
Operating system version support.................................................................................................... 69
Change control and proactive notification ........................................................................................ 69
Care Pack .................................................................................................................................... 70
Troubleshooting.......................................................................................................................... 71
Troubleshooting resources ........................................................................................................................ 71
Pre-diagnostic steps ................................................................................................................................. 71
Important safety information............................................................................................................ 71
Symptom information ..................................................................................................................... 73
Prepare the server for diagnosis ...................................................................................................... 74
Loose connections ................................................................................................................................... 74
Service notifications................................................................................................................................. 75
Troubleshooting flowcharts ....................................................................................................................... 75
Start diagnosis flowchart ................................................................................................................ 75
General diagnosis flowchart ........................................................................................................... 76
Server power-on problems flowchart ................................................................................................ 78
POST problems flowchart ............................................................................................................... 81
OS boot problems flowchart ........................................................................................................... 82
Server fault indications flowchart .....................................................................................................84
POST error messages and beep codes....................................................................................................... 86
Battery replacement .................................................................................................................... 87
Regulatory compliance notices ..................................................................................................... 88
Federal Communications Commission notice............................................................................................... 88
FCC rating label............................................................................................................................ 88
Class A equipment......................................................................................................................... 88
Class B equipment......................................................................................................................... 88
Declaration of conformity for products marked with the FCC logo, United States only....................................... 89
Modifications.......................................................................................................................................... 89
Cables................................................................................................................................................... 89
Canadian notice (Avis Canadien).............................................................................................................. 89
European Union regulatory notice .............................................................................................................90
Disposal of waste equipment by users in private households in the European Union.........................................90
Japanese notice ...................................................................................................................................... 91
BSMI notice............................................................................................................................................ 91
Korean notice ......................................................................................................................................... 91
Laser compliance .................................................................................................................................... 92
Battery replacement notice........................................................................................................................ 92
Taiwan battery recycling notice................................................................................................................. 92
Power cord statement for Japan................................................................................................................. 93
