Copy print-quality problems
Problem Cause Solution
Images are missing or faded. The print cartridge might be defective or low. Replace the print cartridge.
The original might be of poor quality. If your original is too light or damaged, the
copy might not be able to compensate, even
if you adjust the contrast. If possible, find an
original document in better condition.
The contrast settings might be set
incorrectly.
Use the control-panel to change the contrast
setting.
The original might have a colored
background.
Colored backgrounds might cause images in
the foreground to blend into the background,
or the background might appear in a
different shade. If possible, use an original
document without a colored background.
Vertical white or faded stripes
appear on the copy.
The paper might not meet HP specifications. Use paper that meets HP specifications.
The print cartridge might be defective or low. Replace the print cartridge.
Unwanted lines appear on the
copy.
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
The document feeder scanning strip might
be dirty.
Clean the document feeder scanning strip.
The photosensitive drum inside the print
cartridge might have been scratched.
Replace the print cartridge.
Black dots or streaks appear on
the copy.
Ink, glue, correction fluid, or an unwanted
substance might be on the document feeder.
Clean the document feeder scanning strip.
The power to the product might have
fluctuated.
Reprint the job.
Copies are too light or dark. The printer driver or product software
settings may be incorrect.
Verify that the quality settings are correct.
See the product software Help for more
information about changing the settings.
Text is unclear. The printer driver or product software
settings may be incorrect.
Verify that the quality settings are correct.
Verify that the EconoMode setting is off.
See the product software Help for more
information about changing the settings.
ENWW Solve image-quality problems 207
