3-22 Troubleshooting and Diagnostics HP OmniBook XE3
Code Suggestions
2100h –
2102h
Replace the display assembly. Replace the
video PCA. Replace the motherboard. If error
also occurs with external monitor, replace the
motherboard.
2110h –
2120h
Replace the video PCA. Replace the
motherboard. Replace the display assembly.
2130h Replace the display assembly. Replace the
video PCA. Replace the motherboard. If error
also occurs with external monitor, replace the
motherboard.
2140h –
2141h
Replace the video PCA. Replace the
motherboard. Replace the display assembly.
2150h Replace the display assembly. Replace the
video PCA. Replace the motherboard. If error
also occurs with external monitor, replace the
motherboard.
9016h Reset the notebook. Replace the motherboard.
9017h See chapter 5 for cosmetic guidelines. If
warranted, replace the display assembly.
CD-ROM Tests
0A00h Insert a CD in the drive.
0A01h Repeat the test. Replace the CD-ROM drive.
0A02h No repair. (Automatic close not supported.)
0A03h Insert a different CD in the drive and repeat the
test. Make sure the CD-ROM drive is installed
properly. Replace the CD-ROM drive. Replace
the motherboard.
0A04h Insert a data CD in the drive and repeat the
test.
0A05h Insert a different CD in the drive and repeat the
test. Make sure the CD-ROM drive is installed
properly. Replace the CD-ROM drive. Replace
the motherboard.
0A06h Insert a data CD in the drive and repeat the
test. Replace the drive.
0A07h Repeat the test. Replace the drive.
0A08h Insert an audio CD and repeat the test.
Replace the drive.
0A09h Repeat the test. Replace the drive.
0A10h –
0A11h
Insert an audio CD and repeat the test.
Replace the drive.
0A12h Insert a different multisession CD and repeat
the test. Replace the drive.
SMBUS Tests
0E00h –
0E20h
Replace the motherboard.
TI CardBus Tests
1201h Remove any attached ISA or PCI cards and
repeat the test.
1202h –
1203h
Replace the motherboard.
1205h –
1206h
Insert a different PC Card and repeat the test.
Replace the PCMCIA socket. Replace the
motherboard.
1207h Reset the notebook. Replace the motherboard.
USB Tests
1301h –
1306h
Replace the motherboard.
1312h –
1316h
Replace the motherboard.
Code Suggestions
9006h (See USB Port Test below.)
ACPI Tests
1701h –
1702h
Replace the motherboard.
DVD Tests
1900h –
1902h
Insert a different DVD in the drive and repeat
the test. Replace the DVD drive.
Fan Tests
9001h If the fan is already running, you may not hear
a change. Check the heatsink connection.
Replace the heatsink. Replace the
motherboard.
9002h Reset the notebook. Replace the motherboard.
USB Port Test
9006h Make sure a USB device is connected to the
USB port being tested. Select the correct speed
for the device. Try another USB device.
Replace the motherboard (or dock component,
if applicable).
IR Tests (FIR enabled, undocked)
9002h Reset the notebook. Replace the motherboard.
9007h –
9008h
Reset the notebook. Run BIOS Setup and
restore default settings. Replace the
motherboard.
9009h Do not run this test in Windows. For the one-
unit test, replace the motherboard. For the two-
unit test, make sure the IR ports on the reflector
and test computers are lined up. Replace the
motherboard.
900Ah Repeat the test. For the two-unit test, make
sure the IR ports on the reflector and test
computers are lined up. Replace the
motherboard.
900Ch Repeat the test. Make sure the IR ports on the
reflector and test computers are lined up.
Restart the reflector unit. Replace the
motherboard.
Dock Tests
9071h,
9073h
Update the notebook BIOS. Replace the dock’s
electronics PCA.
9075h,
9077h –
907Ah
Replace the dock’s electronics PCA.
907Bh Replace LED/button assembly in dock.
9082h Rerun test with known good computer. Replace
electronics PCA in dock.
9088h Replace electronics PCA in dock.
Hard Disk Tests
9602h
Failure may occur soon. Back up data and
replace the hard disk.
9603h
Repeat the hard disk test. If other errors occur,
follow the instructions for those errors.
9604h Back up data if possible, then reinstall
applications. Reformat the hard disk. If
necessary, recreate the Hibernate partition,
then run FDISK to partition the hard disk.
