18 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide
If a special feature on a USB mouse doesn’t work
• Make sure you installed any drivers included with the mouse.
• Restart the notebook, so that it will detect the mouse.
LAN Problems
If the built-in network adapter doesn’t connect to the LAN
• Check all cables and connections. Try connecting at a different network station, if available.
• If the green light next to the LAN port does not light, the LAN cable may not be connected to the
network or the network may be down. Try connecting a different notebook to the cable.
• Click Start, Control Panel, Network and Internet Connections, Network Connections. Make sure
you have the correct clients and protocols installed.
• Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for
100Base-TX operation. Maximum cable length is 100 meters (330 feet).
• Use the networking problems troubleshooter in Windows Help and Support.
• Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the
Device Manager. If the network interface is disabled, try to enable it. If it has a conflict, try
disabling another device.
If you can’t browse My Network Places
• Click Start, Search to look for a computer.
• Check with your network administrator to make sure NetBEUI protocol is supported on the
network.
If you can’t log in to Netware servers
• If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match
the server’s frame type. Check with your network administrator.
If the notebook stops responding after booting
• Check whether you have a TCP/IP network with no DHCP server. This can cause a long delay at
startup because DHCP is enabled. Contact your network administrator to determine the proper
TCP/IP configuration.
If file transfers are unusually slow or produce timeout errors
• Connect the AC adapter.
