Users cannot access a site or site does not appear on the list
Try one or more of the following:
CHECK THE APPLICATION SETTINGS
Make sure that the application settings match the settings for the SharePoint server. For more information about
configuring Scan to SharePoint settings, see “Configuring SharePoint settings” on page 5.
MAKE SURE THE SITE IS VALID
Check that the site or folder was created properly, and that users are able to scan and view documents for this folder
from the server Web site.
If users cannot scan or view files from the server Web site, then make sure they have appropriate access to the site
or folder.
MAKE SURE USERS HAVE APPROPRIATE ACCESS TO THE SITE
Make sure users have privileges to scan to the SharePoint server, print files, view file information, or create folders
within a site.
CONTACT YOUR SOLUTIONS PROVIDER
If you cannot isolate the problem, then contact your solutions provider representative for additional help.
Cannot scan or print documents
MAKE SURE SCANNING OR PRINTING IS ENABLED
Select the Enable Scan or Enable Print check box from the SharePoint settings on the EWS application configuration
page. For more information, see “Configuring SharePoint settings” on page 5.
IF YOU CANNOT PRINT A PDF FILE, THEN MAKE SURE IT IS NOT ENCRYPTED
Secure PDF files or PDF files with passwords cannot be printed using the application. These are not supported on
devices running the Embedded Solutions Framework.
To print PDF files using the application, make sure the files can be opened without the need for passwords.
MAKE SURE USERS HAVE APPROPRIATE ACCESS TO THE SITE
Make sure users can scan to the SharePoint server or print files saved on SharePoint.
Troubleshooting 14
