Action Yes No
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact
customer
support.
The problem is solved.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
Check if Allow Background Removal is set to Off.
a From the General Settings menu, set Allow Background Removal to
On.
b Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 2.
Step 2
Adjust the toner darkness to a lighter setting.
a From the Quality Menu, select a lower value to reduce toner density.
• 4 is the factory default setting.
• If Print Mode is set to Black Only, then a setting of 5 increases toner
density and darkness for all print jobs.
b Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 3.
Step 3
Reinstall the toner cartridge.
a Remove the cartridge.
b Install the cartridge.
c Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 4.
Troubleshooting 273
