Index
Mitel
®
8560/8660 Phone User Guide – Issue 14, May 2010 Page 63
A
Abbreviations 3
About Your Phone 2
Account Codes 29
Account Codes, using 29
ACD Hunt Group Wrap-Up Timer, stopping 56
ACD Hunt Groups
logging in 55
logging out 56
Additional Programmable Buttons 15
Agent Help
accepting or rejecting 57
requesting 56
Agent Help Calls, accepting or rejecting 57
Agent, ACD hunt group 55
Angle, adjusting 9
Audio Problems 60
Automatic Access, using 22
Automatic Call Access, using 22
Automatic Trunk Answer, using 22
B
Background Music
listening 10
listening to 10
Barge-In, using 58
Button Assignments, viewing 18
Buttons 5
C
Call Forward
Manual 35
System 35
using 35
Call Logging 40
Call Logs, using 40
Callback, requesting (queuing the phone) 23
Caller ID Information
displaying 34
viewing 34
Calls
answering 21
anwering 21
camping-on to phone 23
conference, placing 38
external, placing 24
forwarding 35
logs, using 40
monitoring 57
muting the microphone 31
phone, queuing for 23
picking up (reverse transferring) 33
placing 23
placing internal (IC) 23
recording 39
redirecting 22
stealing 57
transferring 33
waiting 21
Calls On Hold, placing 32
Calls to External Numbers, transferring 33
Calls to Other Extensions, transferring 33
Camp-On, using 23
Characters, entering dialpad 11
Codes
account 29
default system access 15
feature, default 16
Outgoing Call access 24
Comfort and Safety Tips 7
Conference
dropping out 38
transferring 38
Conference Calls
adding a party to 38
dropping out of 38
ending 39
placing 38
transferring 38
Conference Party, adding 38
Configuration Assistant 42
Configuration Assistant, accessing 42
Connectors, phone 6
Contact Information 59
Contrast, changing 10
Index
