Section 6: Troubleshooting
SATO M10e Service Manual PN 9001113A Page 6-11
• If Windows NT queues lock up when the active print job is deleted, try setting the IP timeout
to one (1) minute with the console command SET IP TIMEOUT 1.
• 1pr/1pd related problems were remedied with the V3.46 firmware revision. If intermittant
queue problems are being experienced and a older version of firmware is being used, it is
recommended that the software be upgraded.
WINDOWS 95/98 PEER-TO-PEER TROUBLESHOOTING
If experiencing printing problems using Windows 95 Peer-To-Peer network and the print server
does not show up under HP JetAdmin on a Windows 95/98 Peer-To-Peer network, try removing
all of the Windows 95 network software from the Network Control panel and then reinstalling
them by:
1 Install the IPX/SPX-Compatible Protocol, the Client for Microsoft Networks, and the network
adapter card drive.
2 Restart the system and add the HP JetAdmin service.
3 It is recommended that the JetAdmin version be upgraded. It is available at: www.hp.com.
DIAGNOSTIC LABEL PRINTING
In addition to the User Print Labels, the printer contents of the receive and print buffers can be
printed for examination using the Hex Dump Test Labels mode.
P
RINT BUFFER HEX DUMP
The contents of the Print Buffer can be examined using the Hex Dump mode. In the left column,
each line of data received is numbered. The center column provides the data in hexadecimal
format. And in the right column, the same data is provided in the ASC II format. Follow the
instructions below for guidance.
1 Power on the printer.
2 Send and print a label.
3 Place the printer in the off-line mode by pressing the LINE key.
4 Place the DSW2-4 switch in the ON position.
5 Press the LINE key to place the printer back on-line.
6 Press the FEED key to activate the print process.
7 Return switch DSW2-4 to the OFF postion.
8 Turn the printer off and then back on to return to the normal print mode.
R
ECEIVE BUFFER HEX DUMP
The data that is being received by the printer can be examined using the Hex Dump Mode before
the data is placed in the Print Buffer. In the left column, each line of data received is numbered.
The center column provides the data in hexadecimal format. And in the right column, the same
data is provided in the ASC II format. Follow the instructions below for guidance.
1 Power on the printer.
2 Send and print a label.
