Unit 5: Troubleshooting
SATO M5900RVe Operator Manual PN 9001125A Page 5-2
ERROR SIGNALS
LCD MESSAGE BEEP ERROR CONDITION TO CLEAR
MACHINE ERROR 1 long Machine Error
Defective main board
Cycle power on/off. If the former doesn’t
work, replace board.
EEPROM ERROR 1 long EEPROM read/write error Cycle power on/off. Reload. Replace.
HEAD ERROR 3 short Print Head is damaged Replace print head then cycle power.
SENSOR ERROR 3 short Media meandering
Incorrect adjustment
Incorrcet sensor selection
Defective sensor
Check media guides.
Cycle power and check adjustment.
Check sensor selection.
Replace sensor.
CARD R/W ERROR 1 long Card not installed
Invalid number
Incorrect format
Write protected
Install and cycle power.
Verify, correct.
Format card and cycle power.
Corrrect.
CARD LOW BATTERY 1 long Memory card battery low Replace battery and cycle power.
CARD NO BATTERY 1 long No battery inside card. Install battery.
Reformat & register card.
HEAD OPEN 3 short Print head is open Latch print head.
PARITY ERROR 3 short Incorrect adjustment
Incorrect cable connection
Ensure correct settings.
Ensure correct connection.
OVERRUN ERROR 3 short Incorrect parameter
Incorrect cable connection
Ensure correct settings.
Ensure correct connection (Null Modem).
FRAMING ERROR 3 short Incorrect parameter
Incorrect cable connection
Ensure correct settings.
Ensure correct connection (Null Modem).
BUFFER OVER 3 short Buffer overflow
Near full signal is ignored
Ensure correct settings.
Cycle power on/off.
PAPER END 3 short Media stock exhausted
Meandering media
Incorrect sensor adjustment
Replenish media.
Adjust media guides.
Adjust sensor, open/close head lever.
MEDIA ERROR 3 short Incorrect media type
Incorrect signal.
Defective sensor
Ensure correct media stock.
Open/Close head lever.
Replace sensor.
CUTTER ERROR 3 short Cutter is jammed
Incorrect signal
Defective cutter unit
Clean and cycle power.
Cycle power.
Replace cutter unit.
DOWNLOAD ERROR 3 short Read/Write error
No download domain
Ensure no errors in download file.
Ensure download file isn’t too large.
CARD COPY/FORMAT
ERROR
3 short Read/Write copying error
Card not installed
No copy domain
Ensure no errors in copy file.
Ensure card is present.
Ensure copying file isn’t too large.
