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Troubleshooting: Firewire
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No connection
If “MultiMix Audio” does not appear, Windows does not see the
mixer as being connected to the computer. Check your Firewire
cable and try powering the mixer off and on again.
Expand the “IEEE 1394 Bus host controllers” section. Check
that your Firewire card is listed as properly working.
As a last resort power your computer off and on.
Faulty connection
If “MultiMix Audio” appears, but there is a yellow question mark
or exclamation point attached to it, the drivers are improperly
installed. Right-click on the MultiMix Audio listing, choose
“Uninstall…”, and uninstall the device. The next time you
connect the MultiMix to your computer, you will need to re-install
the drivers from scratch.
Audio playback or recording is at the
wrong speed
Adjust the buffers in the ASIO control panel or through your
WDM application’s audio setup options.
It is impossible to say which buffer settings are perfect for each
system, but generally buffer sizes around the middle or low-middle
of the available range provide the best results.
Audio playback or recording stutters or
drops out
Again, work with the buffer settings in the ASIO control panel or
through your WDM application’s audio setup options in order to
find the most reliable setting.
Many audio applications include advanced setting dialog boxes
where pre-fetch and other parameters can be set. Explore those
options.
Audio echoes during recording
Either turn your software direct monitoring off or—if you want
to monitor your incoming audio through your software—put the
MIX TO CTRL RM button in the UP position.
Be sure to attach your monitoring speakers to the CTRL RM OUT
jacks, not the MAIN MIX OUT jacks.
When restarting your
computer, turn it off all the
way. Pull out the AC power
cord, keep it out for a few
seconds, and then plug it
back in again before you
restart your computer.
This step helps reset your
computer’s PCI cards,
including any Firewire cards.
Help on the web
Most major recording
programs are supported by
lively user forums. The odds
are that, if you’re having
problems, someone who posts
at these forums has already
experienced them and found
solutions.
Don’t be shy about visiting
these forums and posting
your questions.