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SERVICE
We recommend that if at all possible a BBE DI-100 “Active Direct Box
with Sonic Maximizer” which requires service be sent to our facility in
Huntington Beach, CA. We request that a “RETURN AUTHORIZATION”
be issued by the dealer from whom you purchased the unit. If this is not
possible, call BBE Sound, Inc. directly at (714) 897-6766, to obtain a
“RETURN AUTHORIZATION”. Include a copy of the bill of sale with the
unit when it is shipped to BBE Sound, Inc., so that the service process can
be expedited.
As the repair turnaround time is minimal, we request that the unit be sent
directly to BBE Sound, Inc. This helps us add reliability data to our files for
use in designing future products.
MAINTENANCE
Maintenance of the BBE DI-100 Active Direct Box with Sonic Maximizer is
limited to proper cleaning of the unit with a mild household cleaner such as
Formula 409™ or Windex™. The chassis and cover are steel finished with a
durable polyurethane pain.
WARRANTY
Warranty registration of the unit to BBE Sound Inc. is not necessary.
However, it is strongly recommended that a copy of the bill of sale is
retained for future reference.
IT IS THE SOLE RESPONSIBILITY OF THE END USER TO
PROVIDE THE BILL OF SALE OR OTHER MEANS OF PROOF
OF PURCHASE TO VALIDATE THE WARRANTY IF WARRANTY
SERVICE IS REQUIRED.
The BBE DI-100 Sonic Maximizer is warranted against defects in material
and workmanship for a period of five (5) years from date of purchase from
BBE Sound, Inc. or from an authorized dealer.
During this period, we will repair units free of charge providing that they are
shipped prepaid to BBE Sound, Inc., 5381 Production Drive, Huntington
Beach, CA 92649. BBE Sound, Inc. will pay return UPS shipping charges
within the USA. All charges related to non-U.S. shipping, including customs
clearance, will be billed. The warranty will be honored for the longer of
either 90 days from the date of any service or the remainder of the original 5
Year factory warranty.
The warranty will be considered null and void by BBE Sound, Inc. if any of
the following is found:
1. The equipment has been physically damaged.
2. The equipment shows signs of abuse.
3. The equipment has been electrically damaged by improper connection or
attempted repair by the customer or a third party.
4. The equipment has been modified without authorization.
5. The bill of sale indicates that the purchase date of the equipment is not
within the warranty period.
All non-warranty repairs are warranted for a period of 90 days from the date
of service.
BBE Sound, Inc. is NOT LIABLE FOR CONSEQUENTIAL DAMAGES.
Should the unit fail to operate for any reason, our sole obligation is to repair
the unit as described above.
BBE DI-100 INSTALLATION INSTRUCTIONS - 5