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Troubleshooting Guide
Check the following guide for a possible correction to a
problem before contacting customer service.
SYMPTOMS AND CORRECTION
Symptom
No power
No picture
No sound
Rolling b/w picture
Black & White
picture
The playback
picture has
occasional
distortion
Brightness is
unstable or noises
are produced on
playback pictures
The DVD video
player does not
start playback
MP3 won’t read
disc or it skips
The remote control
does not work
properly
Correction
• Connect the power plug into the wall outlet securely.
• Verify the connection from the DVD video output to the TV video input. Then switch
TV to appropriate mode (video 1)
• Connect the video cable into the jacks securely. Refer to your television owners
manual.
• Connect the audio cables into the jacks securely.
• Verify the connection from the DVD audio output to the TV or receiver audio input.
Then switch to the appropriate source on the receiver. Refer to your audio amplifier
owners manual.
• Press the P/N button on your remote control.
• Adjust the vertical hold on your TV.
• Damaged S-Video connector (bent pin)
• A small amount of picture distortion may appear because of a poor quality video/sound
transfer to disc. This is especially true of some discs manufactured between 1997-
1998..
• Scratched disc
• Connect the DVD player directly through the TV and not through any other source.
What you’re viewing is the effect of the copy protection circuitry required on all DVD
players.
• If you don’t have a video input on your TV, you must purchase an RF adapter from
your dealer.
• Place the disc with the graphics side up.
• Place the disc on the disc tray correctly inside the guide.
• Make sure the disc is free from scratches & fingerprints.
• Press the SETUP button to turn off the menu screen.
• Cancel the parental lock function or change the parental lock level.
• Turn the power off then disconnect the power plug and reinsert it back into the wall
outlet.
• Reburn disc as the software edition used may not be compatible with the player. Check
web site for instruction.
• Use new editions of software such as Voyetra Audiostation 4, Adaptec’s “Easy CD
Creator”, NTI or Roxio’s Toast Titanium.
• Make sure MP3 files are not encoded with a variable bit rate such as provided by
Real Networks.
• Replace the batteries with new ones.