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Requesting Assistance or
Service
If you need assistance or service in the U.S.A.:
Call the KitchenAid Customer Interaction
Center toll free:
1-800-422-1230.
Our consultants are
available to assist you.
When calling:
Please know the purchase date, and the
complete model and serial number of your
appliance (see the “A Note to You” section).
This information will help us to better
respond to your request.
Our consultants provide assistance with:
• Features and specifications on our full line
of appliances.
• Installation information.
• Accessory and repair parts sales.
• Specialized customer assistance
(Spanish speaking, hearing impaired,
limited vision, etc.).
• Referrals to local dealers, service
companies, and repair parts distributors.
KitchenAid designated service
technicians are trained to fulfill the
product warranty and provide after-
warranty service, anywhere in the
United States.
To locate the KitchenAid designated
service company in your area, you can
also look in your telephone directory
Yellow Pages.
If you need replacement parts
If you need to order replacement parts,
we recommend that you only use factory
specified parts. These parts will fit right
and work right, because they are made
with the same precision used to build
every new KITCHENAID
®
appliance. To
locate factory specified replacement parts
in your area, call our Customer Interaction
Center telephone number or your nearest
KitchenAid designated service center.
For further assistance
If you need further assistance, you can
write to KitchenAid with any questions or
concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
c/o Correspondence Dept.
MD 8020
553 Benson Road
Benton Harbor, MI 49022-2400
Please include a daytime phone number in
your correspondence.
Before calling for assistance or service, please check the “Troubleshooting Guide” section. It
may save you the cost of a service call. If you still need help, follow these instructions.
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