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COLOPHON
Manual composed, for the most part, by Jeff
Gilbert. It was created in complete darkness,
which gave him a whopping headache. He
then read it over the telephone to Mackie’s
manual layout droid, the Steve Eborall 3000
Mk IIa, Rev B.
“Mackie,” the “Running Man” figure, “XDR,”
“24•4-VLZ PRO” and “32•4-VLZ PRO” are
trademarks or registered trademarks of
Mackie Designs Inc. All other brand names
mentioned are trademarks or registered trade-
marks of their respective holders, and are
hereby acknowledged.
© 2000 Mackie Designs Inc.
All Rights Reserved.
Printed in the U.S.A.
REPAIR
Service for the 24•4-VLZ PRO and the
32•4-VLZ PRO is available at our factory, lo-
cated in sunny Woodinville, Washington.
Service for Mackie mixers living outside the
United States can be obtained through local
dealers or distributors.
If your mixer needs service, follow these in-
structions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-258-6883, 8am
to 5pm PST, to explain the problem and
request an RA (Return Authorization)
number. Have your mixer’s serial number
ready.
You must have an RA
number before you can
obtain service at the
factory.
3. Keep this owner’s manual. We don’t need it
to repair the mixer.
4. Very Important: Move all Faders to their
UP position as this will help prevent
damage to the faders during shipping.
5. Pack the mixer in its original package,
including endcaps and box. This is very
important. When you call for the RA
number, please let Tech Support know if
you need new packaging. Mackie is not
responsible for any damage that occurs
due to non-factory packaging.
6. Include a legible note stating your name,
shipping address (no P.O. boxes), daytime
phone number, RA number, and a detailed
description of the problem, including how
we can duplicate it.
7. Write the RA number in
BIG PRINT on
top of the box.
8. Ship the mixer to us. We recommend
United Parcel Service (UPS). We suggest
insurance for all forms of cartage. Ship to
this address:
Mackie Designs
SERVICE DEPARTMENT
16140 Wood-Red Rd. NE Ste 5
Woodinville, WA 98072
9. Ask Tech Support for the latest turn-
around times when you call for your RA
number. We normally send everything back
prepaid using UPS Orange (Three Day).
However, if you rush your mixer to us by
Next Day Air, we’ll treat it in kind by
shipping it back to you UPS RED (Next Day
Air). This paragraph does not necessarily
apply to non-warranty service.