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KeyRig 25 User Guide
You will find many MIDI devices respond to program change commands and many are organized according to the GM listing. In General
MIDI devices, different sounds are organized in the same way from device to device. Piano sounds are in their particular place, string
sounds are in their place, drum sounds are in their place, and so on. All GM devices (both hardware and software sound modules) are
clearly labeled as such, so you know that their sounds are organized in the General MIDI structure. When a GM device receives a MIDI
program change, it calls up a type of sound that you expect from the GM sound set. All non-GM MIDI sound modules call up unique
sounds from their memory upon receiving MIDI program changes. Since the sounds in a non-GM device are not arranged in a particular
order, you need to take a look at the device itself to see which sound you want and at which location in the memory it resides. Many VST
instruments such as Native Instruments’ FM7 or the synth modules in Propellerhead Reason are non-GM devices.
You can send program change, bank LSB and bank MSB messages directly from the KeyRig keyboard. Please consult the “Advanced
KeyRig 25 Features in Edit Mode“ section of this User Guide for further details.
Troubleshooting
The KeyRig 25 keyboard has been tested under a wide variety of conditions. Despite our thorough testing, the controller can be used in
virtually limitless situations and certain scenarios may result in unexpected performance. This section will highlight some of the most common
difficulties users may experience and provide tips to remedy these problems. If you have read this section and still cannot resolve an issue you are
experiencing, please feel free to contact M-Audio technical support for further assistance.
Problem 1: My KeyRig 25 suddenly stopped working after having performed fine since installation.
Close any music applications you are using, switch the KeyRig 25 off, and restart your computer. Once your computer has restarted,
switch the KeyRig 25 back on and try again.
Problem 2: I have connected a sustain pedal to my M-Audio keyboard, but its operation is reversed.
The KeyRig 25 keyboard determines the polarity of a sustain pedal when the controller is switched on. The sustain pedal is assumed
to be in the OFF position (i.e., not pressed) when the keyboard is turned on. To ensure proper operation, make sure the pedal is not
pressed during start up.
Problem 3: The keyboard does not trigger sounds in my music software.
See if your music software features a “MIDI input” or “MIDI activity” indicator. Most programs have a MIDI activity indicator that can
be used to confirm whether MIDI data from the keyboard is reaching the software. If the software is not receiving any MIDI data,
be sure the controller is properly installed and is selected as a MIDI input device within your software. Refer to your software’s
documentation to learn how to configure and select MIDI input devices.
If the MIDI activity display indicates that MIDI data is reaching your software, then you may not be hearing sounds because the MIDI
data is not being routed correctly through the software itself. Refer your software’s documentation to learn how to route MIDI data
properly.
Problem 4: The controller is connected to my computer through USB but it does not seem to turn on.
Make sure the power switch is in the “On” position. If this does not remedy the problem, the keyboard may not be receiving
adequate power from your computer. Try plugging the controller into a different USB port or powered USB hub. Alternatively, you
may try connecting a 9-12V DC, 1000mA external power supply to the Power jack on the rear of the keyboard.
Problem 5: My music software (or hardware) always recalls the preset next to the program number that I have sent to it from the
KeyRig 25. For example, if I send a program change with the number 40 (Violin), my software loads sound number 41 (Viola).
Some General MIDI modules count their sound patches from 1 – 128 instead of 0-127. Both methods are common. As a result,
there may be an offset of +/-1 between the sent program change number and the recalled sound patch.
Problem 6: I have modified my KeyRig 25 settings but would like to go back to its “factory default” settings.
To reset KeyRig 25 to its “factory default” settings, first switch the keyboard off. Next (while the controller is still off), press and hold
both Preset +/- buttons and turn the unit on. Note that restoring the factory presets will erase all setups you have stored to memory.