5. Troubleshooting
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5. Troubleshooting
5.1 Calling Black Box
If you determine that your ServSwitch Panther is malfunctioning, do not attempt to
alter or repair it. It is not user-serviceable. Contact Black Box Technical Support at
724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide
more efficient and accurate assistance if you have a complete description, including:
• The nature and duration of the problem;
• When the problem occurs;
• The components involved in the problem;
• Any particular application that, when used, appears to create the problem or make
it worse; and
• The results of any testing you’ve already done.
5.2 Shipping and Packaging
If you need to transport or ship your ServSwitch Panther:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, include everything you received with it. Before you
ship a unit back to Black Box for repair or return, contact us to get a Return
Authorization (RA) number.
