Cisco 7940/7960 User Guide
Zayo Managed Services Cisco 7940/60 User Guide Page 6 of 12
Call Forward Always
Enable a user to redirect all incoming calls to another phone number. Users have the option to activate and
deactivate the service by using the soft keys, or by dialing a feature code.
Activate: Using the Soft Keys
1. Press the MENU soft key.
2. Enter the forwarding NUMBER with the KEYPAD.
3. Press the ACCEPT soft key.
Deactivate: Using the Soft Keys
1. Press CFWDALL soft key.
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *72
3. Follow the IVR instructions.
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *73
Call Forward Busy
Enable a user to redirect calls to another destination when the user’s line is busy.
Using the Feature
Activate: Using the Feature Code
1. GO OFF HOOK
2. Press *90
3. Follow the IVR instructions.
Deactivate: Using the Feature Code
1. GO OFF HOOK
2. Press *91
Call Forward No Answer
Enable a user to redirect calls to another destination when an incoming call is not answered within a specified
number of rings. Normally, a call would be directed to a user’s voicemail.
Using the Feature
Activate: Using the Feature Code
1. GO OFF HOOK
