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User Guide for Cisco Unified Operations Manager
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Chapter 13 Generating Audio Phone and Video Phone Reports
Understanding IP Phone Movement Tracking
Understanding IP Phone Movement Tracking
Operations Manager gathers information from switches and Cisco Unified Communications Managers
every 5 minutes to identify these types of IP phone moves:
• Intercluster—A phone that was previously registered with one Cisco Unified Communications
Manager cluster is now registered with a different cluster.
• Physical—A phone that was physically connected to one switch port is now physically connected to
a different switch port.
Operations Manager gathers this information only for phones that run Cisco Discovery Protocol (CDP),
such as Cisco Unified IP Phone. For supported models, see the Supported and Interoperable Devices and
Software Table for Cisco Unified Operations Manager. Operations Manager stores this information for
a period of 30 days, after which it is purged from the database. (For information about the daily purging
schedule, see Setting System-Wide Parameters Using System Preferences, page 20-10.)
Each time IP Phone Movement Tracking runs, fresh information becomes available for the following
reports:
• IP Phone Audit
• IP Phone Move
• Removed IP Phones
• Video Phone Audit
• Video Phone Move
• Removed Video Phones
Understanding Phone Polling
The following information appears in phone reports and is gathered by Operations Manager directly
from IP phones, daily beginning at 4 a.m:
• Serial Number—IP phone serial number
• Application Load ID—Identifier of the firmware running on the phone
• Load ID—Identifier of the factory-installed load running on the phone
Using Video Phones Reports
Note If you do not have the required software license, you will not be able to use Video Phones reports.
