4-11
Cisco CallManager Features and Services Guide
OL-4660-01
Chapter 4 Cisco Call Back
Configuring Cisco Call Back Feature
Configuring Cisco Call Back Feature
For successful configuration of the Cisco Call Back feature, review the steps in
the configuration checklist, perform the configuration requirements, and activate
the Cisco Extended Functions service. The following sections provide
configuration information:
• Configuration Checklist for Cisco Call Back, page 4-11
• Creating a Softkey Template with the CallBack Softkey, page 4-12
• Configuring CallBack Softkey Template in Device Pool, page 4-13
• Adding CallBack Softkey Template in Phone Configuration, page 4-14
• Setting the Cisco Extended Functions Service Parameters, page 4-14
Configuration Checklist for Cisco Call Back
Table 4-2 shows the logical steps for configuring the Cisco Call Back feature in
Cisco CallManager.
Table 4-2 Cisco Call Back Configuration Checklist
Configuration Steps Related Procedures and Topics
Step 1
Create a copy of the Standard User softkey
template and add the CallBack softkey:
• On Hook call state
• Ring Out call state
Creating a Softkey Template with the
CallBack Softkey, page 4-12
Step 2
Add the new softkey template to the device
pool.
Configuring CallBack Softkey Template in
Device Pool, page 4-13
Step 3
Add the new softkey template to the user
phones by using the Phone Configuration
window.
Adding CallBack Softkey Template in
Phone Configuration, page 4-14
Step 4
Use defaults for Cisco Extended Functions
service parameters.
Setting the Cisco Extended Functions
Service Parameters, page 4-14
