Chapter 4 Cisco Call Back
Configuring Cisco Call Back Feature
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Step 3 In the Softkey Template field, choose the softkey template that contains the
CallBack softkey from the drop-down list box. (If you have not created this
template, see the “Creating a Softkey Template with the CallBack Softkey”
section on page 4-12.)
Step 4 Click the Update button.
Adding CallBack Softkey Template in Phone Configuration
Perform the following procedure to add the Call Back softkey template to each
user phone.
Procedure
Step 1 From Cisco CallManager Administration, choose Device > Phone.
The Find and List Phones window displays.
Step 2 Find the phone to which you want to add the softkey template. See Finding a
Phone in the Cisco CallManager Administration Guide.
Step 3 In the Softkey Template field, choose the softkey template that contains the
CallBack softkey from the drop-down list box. (If you have not created this
template, see the “Creating a Softkey Template with the CallBack Softkey”
section on page 4-12.)
Step 4 Click the Update button.
Setting the Cisco Extended Functions Service Parameters
Set the Cisco Extended Functions service parameters by using Cisco CallManager
Administration to access the service parameters (Service > Service Parameters).
Choose the server where the Cisco Call Back application resides and then choose
the Cisco Extended Functions service.
