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Chapter 6: Troubleshooting
www.gateway.com
■ Open your server and make sure that the cables are connected correctly
to the diskette drive and the system board. The red-striped edge of the data
ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette
drive (typically on the side farthest from the power supply connection).
If necessary, reverse one end of the cable so the red-striped edge of the
data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins
are not bent or misaligned. For more information, see “Installing a CD,
DVD, or diskette drive” on page 30.
Expansion cards
Your server does not recognize an expansion card
■ Restart your server.
■ Make sure that you have installed the necessary software or driver. For more
information, see the card’s documentation.
■ Reseat the card. For more information, see “Installing PCI expansion cards”
on page 40.
■ Install the card in a different slot.
Hard drive
The hard drive cannot be accessed, or you receive a “General failure
reading drive C” error message
■ If a diskette is in the diskette drive, eject it and press the reset button to
restart your server.
■ Press the reset button to restart your server.
■ Use GWScan to test the hard drive. For more information, see “You need
to troubleshoot an IDE hard drive” on page 76.
■ Open your server and make sure that the cables are connected correctly
to the hard drive and the system board. For more information, see
“Installing a hard drive” on page 35.
■ If your server has been subjected to static electricity or physical shock, you
may need to reinstall the operating system.
