Troubleshooting and Maintenance
Troubleshooting Your Computer
Corporate Evaluator’s Guide 177
If the modem clicks repeatedly but doesn’t connect
• Make sure you’re using an analog telephone line. You must not use a digital line. In a
hotel, ask for a data line.
• Check all cables and connections.
PC card (PCMCIA) problems
If the notebook doesn’t recognize a PC Card
• Remove and reinsert the PC Card.
• Press the blue sleep button to suspend the computer, then press it again to resume.
• Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart.
• If the card requires an IRQ, make sure one is available. If necessary, set the IRQ to an
unused value manually (Windows 98 only): click Start, Settings, Control Panel, then
double-click System and use the Device Manager tab.
• Check the HP Customer Care web site (www.hp.com/go/support) for information
about installing certain PC Cards.
• Make sure your computer supports the problem PC Card: check the HP Notebook
web site (www.hp.com/notebooks) for a list of approved and tested PC Cards.
• Try the card in another computer to see whether the card functions properly.
• Certain Xircom CE2 (IIps) LAN cards conflict with the game port device in
Windows 2000. Contact Xircom to see if your card is one of these.
• Test the PC Card with the e-Diagtools diagnostics—see “Testing the Hardware“ on
page 187.
If an I/O card stops communicating properly
• The card may have been reset if the computer suspended or turned off. Exit any
applications, then remove and reinsert the card.
If a PC Card modem is not working
• Disable the internal modem:
1. Open the hardware Device Manager: click Start, Settings, Control Panel, System
(Windows 98 or 2000) or Start, Control Panel, Performance and Maintenance,
System (Windows XP).
