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EN Printer error troubleshooting 125
Table 7-3 Service and error messages (Continued 3of 3)
Scanner Error. Caused by a
scanner malfunction.
1. Power-cycle the printer by
unplugging the printer and plugging
it back in.
2. Ensure condensation caused by
moving the printer from a cold to a
warm environment hasnt occurred.
Allow the printer to acclimate to the
warmer room.
3. Verify the two Laser/Scanner
Assembly connectors are firmly
seated.
4. Replace scanner cable J207 on
the DC Controller PCA.
5. Replace the Laser/Scanner
Assembly.
6. Replace the DC Controller PCA.
Formatter Error. 1. Power-cycle the printer by
unplugging the printer and plugging
it back in.
2. Disconnect the parallel I/O cable
and try running a printer self test.
Reconnect the parallel cable if the
self test is successful and try host/
printer communications again.
3. If the error persists, replace the
Formatter PCA.
Firmware Error. Note the LED pattern and the Bi-
Tronics error code. Contact HP
technical support with this
information as well as a description
of what data was sent, the errors
encountered prior to the firmware
error, the condition of the printer
prior to the error, and any other
information that may help isolate the
error.
Processor Error. Note the LED pattern and the Bi-
tronics error code. Contact HP
technical support with this
information as well as a description
of what data was sent, the errors
encountered prior to the firmware
error, the condition of the printer
prior to the error, and any other
information that may help isolate the
error.
Service.book Page 125 Thursday, September 14, 2000 11:15 AM