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276 Chapter 9 – Problem solving
Rev. 1.0
Note If jams persist in tray 1, try feeding the media through tray 2 or tray 3. Some media, like envelopes, can only
be fed from tray 1.
If jams continue, contact HP customer support. (See Appendix B of the User Reference Guide that came on
the CD-ROM, or go to www.hp.com/go/clj9500mfp.)
Repeated jam
problems in
the ADF
1 Make sure that fewer than 30 sheets are loaded into the ADF.
2 Make sure that the original copies are in good condition.
3 Make sure that the original copies are loaded correctly into the ADF and that the size guides
are set correctly.
4 Use the scanner glass to copy.
Situation Solution