Troubleshooting and Maintenance
Troubleshooting Your Computer
104 Reference Guide
If a network connection responds slowly
• If your network connection uses a proxy server, try enabling the option for bypassing
the proxy server for local addresses. You can do this in Control Panel under your
network connection properties.
Memory Problems
If a message says you are out of memory
• Make sure drive C is not running low on free space.
• If you are having memory problems while running MS-DOS programs, use the
MS-DOS or Application and Software troubleshooter in Windows Help: click Start,
Help and Support (or Help).
• Third-party memory cards have not been tested by HP for use with the computer.
• Test your computer’s memory with the e-Diagtools diagnostics. See “Testing the
Hardware” on page 115.
If memory doesn’t increase after adding RAM
• Make sure your computer is using only PC2100 DDR-266 or higher memory (RAM)
modules.
If the computer beeps but doesn’t start after adding RAM
• You installed an incompatible type of RAM. Remove the module.
Modem Problems
If the modem seems slow
• Check for excess static or noise on a line reduces the overall transmission speed. If
necessary, contact your telephone company about fixing this type of problem.
• If you’re dialing internationally, line noise is often a problem that’s difficult or
impossible to eliminate.
• If you have call-waiting, disable it—your telephone company can provide
instructions. It can cause symptoms similar to static.
