• ch third-party software component installed, with the version
• d description of the problem and any associated error messages
Linux operating systems
Colle t ing information:
nd version
c/
distribution-release (for example, /etc/redhat-release)
•
• ed by root):
o
o rpm -ga
o ps -ef
o ifconfig -a
o chkconfig -list
o mount
• Contents of the following files:
o /var/log/messages
o /etc/modules.conf or etc/conf.modules
o /etc/lilo.conf or /etc/grub.conf
o /etc/fstab
• If HP drivers are installed:
o Version of the drivers used
o List of drivers
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
A list of ea
A etailed
ct he follow
• Operating system distribution a
Look for a file named /et
Kernel version in use
Output from the following commands (perform
o
uname -a
lspci -v
o
o cat /proc/meminfo
o cat /proc/cpuinf
o dmesg
o lsmod
Troubleshooting 87
