Troubleshooting
Getting Started A–7
Is an External Device Not Working?
If an external device does not function as expected:
■ Turn on the device as instructed in the device documentation.
Some devices, such as monitors and printers, must be turned
on before the notebook is turned on.
■ Verify that
❏ All device connections are secure.
❏ The device is receiving electrical power.
❏ The device, especially if it is an older device, is
compatible with your operating system. For compatibility
information, select Start > Help and Support, or visit the
Web site of the device manufacturer or provider.
❏ The correct drivers are installed and updated. Drivers
might be available on a CD included with the device or
on
the Web site of the device manufacturer or provider.
For more information about updating drivers, select
Start
> Help and Support.
If the problem involves accessing or displaying files on a device
with removable storage, such as a CD, DVD, or digital memory
card, refer to the AutoPlay section in the Hardware and Software
Guide.
