3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with
.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
1 Click , or click Start and then click Run.
2 In the Start Search or Run box, type devmgmt.msc.
3 Press Enter, or click OK.
The Device Manager opens.
4 Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Jams and misfeeds troubleshooting
• “Paper jam in the printer” on page 136
• “Paper jam in the duplex unit” on page 138
• “Paper or specialty media misfeeds” on page 139
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1 Turn off the printer, and then unplug the power cord from the wall outlet.
Note: Make sure the printer is not in Power Saver mode. Press and hold
for three seconds to turn off the printer.
2 Check the following parts of the printer for any jammed paper:
• Paper support
Troubleshooting
136
