Troubleshooting the USB Modem 451
Modem not connecting to the network.
“No USB modem device detected. Please connect a USB modem to one
of the USB ports.”
Action:
The software is not detecting a USB modem in the USB port. If one is inserted, please make
sure that it is properly seated in the USB connector.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
“USB modem detected and appears to be in storage mode.”
Action:
None. This is displayed prior to initializing the USB modem. Wait a couple of seconds and
issue this command again.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
“Attempting to flip USB modem into modem mode.”
Action:
None. The IOLAN is attempting to initialize the USB modem.. Wait a minute and issue this
command again.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
In database?: Yes
“Attempting to flip USB modem into modem mode using USB mode switch configuration”
Action:
None. The IOLAN is attempting to initialize the USB modem.. Wait a minute and issue this
command again.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
In database?: Ye s
“Failed to initialize USB modem. Please try another USB modem device or contact Perle
customer support with the device information above.”
