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Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptom Cause Correction Page
No power. • The power plug is disconnected. • Connect the power plug securely into the 18
wall outlet.
The DVD player turned off by • The automatic power off function turned • Press the PLAY button. 27
itself, the unit off.
No picture. • The TV is not set to receive DVD signal • Select the appropriate video input mode 26
output, on the TV so the picture from the DVD
player appears on the TV screen.
• The video cable is not connected securely. * Connect the video cable securely into the 18, 19
appropriate jacks.
No sound. • The equipment connected with the audio • Select the correct input mode of the 26
cable is not set to receive DVD signal audio receiver so you can listen to the
output, sound from the DVD player.
• The audio cable is not connected securely. • Connect the audio cable securely into 18-23
the appropriate jacks.
• The audio receiver or TV is turned off. • Turn on the equipment connected with 26
the audio cable.
• The setting of output sound format is • Select the proper audio setting. 42, 56
incorrect. 59
The playback picture has • The disc is dirty. • Eject the disc and clean it. 9
occasional distortion. • It is in fast forward or fast reverse • Sometimes a small amount of picture -
playback, distortion may appear. This is not a
malfunction.
Brightness is unstable or • The effect of copy protection. • Connect the DVD player directly to the 18
noises are present in the TV. Avoid connecting the DVD player to
playback pictures, a VCR or TV/VCR combination.
The DVD player does not • No disc is inserted. • Insert a disc. 26
start playback. • An unplayable disc is inserted. • Insert a playable disc. (Check the disc 10
type.)
• The disc is placed upside down. • Place the disc with the playback side 26
down.
• The disc is not placed within the guide. • Place the disc correctly inside the guide 26
on the disc tray.
• The disc is dirty. • Clean the disc. 9
• The parental lock function is set. • Cancel the parental lock function or 56, 63
change the parental lock level.
Playback does not follow the • It is in the mode of repeat playback, • These operations may prevent a proper -
course of the disc's program, memory playback, etc. progress of the contents.
Buttons do not work. • Power supply fluctuations or other • Turn the power on or off with the POWER -
abnormalities such as static electricity may button. Or disconnect the power plug and
interrupt correct operations, insert it into the wall outlet again.
The remote control does not • The remote control is not pointed at the • Point the remote control at the remote 15
work properly, remote sensor of the DVD player, sensor of the DVD player.
• The remote control is too far from the DVD • Operate the remote control within about 15
player. 7 m.
• The batteries in the remote control are • Replace the batteries with new ones. 15
exhausted.
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