Problem solving Operator Guide
6-2 DocuTech/DocuPrint 75/90 and DocuPrint 75 MX
Solving the problems
Recommendations for solving some common problems are
listed in Table 6-1.
Table 6-1. Troubleshooting tips
Problem Symptom Recommendation
Controller/
Printer
Power
The printer is not
receiving jobs from
the controller or will
not go on when
switched on.
• Check to see if the cable that
connects the controller to the
printer is plugged in correctly. Each
end of the cable has a plug that is
keyed for correct fit. A plug may
have been forced inadvertently to
make a mismatched connection.
Look at the keyed patterns of the
plugs and make the connections
correctly.
Monitor
Power
The monitor screen
is black.
• Move the mouse to recover from
the Power Saver mode.
• Check to see if the LED light on
the monitor is illuminated.
• Check to see if the LED light on
the controller is illuminated.
• Check to see if the power strip is
On and plugged into the wall
outlet.
• Reset the circuit breaker.
Printer
Power
The printer will not
power On.
• Check to see if the power cord is
correctly installed.
• Press the white power switch to
the On position, and then wait 2
minutes.
• Reset the circuit breaker.
