Filter
Top Products
Troubleshooting: Appendix A
DM5 Reference Manual 53
APPENDIX A
TROUBLE-SHOOTING
TROUBLE-SHOOTING INDEX
If you are experience problems while operating the DM5, please use the following
table to locate possible causes and solutions before contacting Alesis customer
service for assistance.
Symptom Cause Solution
The display does not light
when the [POWER] switch
is turned on.
No power. Check that the power cable
is plugged in properly.
No sound. Bad connections. Check your audio cables; if
necessary, swap cables.
Volume is turned down. Turn up the [VOLUME] knob.
No sound from external
triggers.
Local Control is turned
off.
Turn Local Control on
(MIDI p. 2).
No MIDI input Bad connections. Check MIDI cables.
RE-INITIALIZING
If your unit behaves erratically or “freezes”, the first step is to power down the unit.
and power it back up again. Disconnect any cables connected to the MIDI IN jack,
and make sure that a sequencer or keyboard is not sending messages to the DM5 that
would make it behave erratically (such as a long stream of pitch bend messages on 16
channels simultaneously). If these steps do not solve the problem, you must re-
initialize the software.
To re-initialize the DM5, hold down both the [VOICE] and [OUTPUT] buttons while
turning on the power. Once the power is turned on, immediately release both
buttons. The display will momentarily read: “Initializing...”. This will reset all MIDI
and Trigger parameters and all of the Drum Sets to their default settings, and will
initialize the edit buffer.
CHECKING SOFTWARE VERSION
The current software version may be determined by simultaneously pressing both
[ ] and [ ] buttons. The DM5 will momentarily indicate the current software
version installed in the top line of the display.
MAINTENANCE/SERVICE
CLEANING
Disconnect the AC cord, then use a damp cloth to clean the keyboard’s metal and
plastic surfaces. For heavy dirt, use a non-abrasive household cleaner such as Formula
409 or Fantastik. DO NOT SPRAY THE CLEANER DIRECTLY ONTO THE FRONT
OF THE UNIT AS IT MAY DESTROY THE LUBRICANTS USED IN THE SWITCHES
AND CONTROLS! Spray onto a cloth, then use the cloth to clean the unit.