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Cubix™ User Manual (Rev. 01a) Page 13 of 18
General Troubleshooting
Symptom
Possible Cause
Possible Action
Circuit breaker
or fuse keeps
blowing
Excessive load on the circuit
Make sure that the total load
does not exceed 80% of the
breaker or fuse nominal current
Short circuit along the power
lines
Check the power lines and
power cords
Product does not
power up
No energy on power outlet
Check power outlet
Change to another outlet
Loose or damaged power cord
Check the power cord
Blown fuse
Replace blown fuse with a good
one of the same type and rating
Internal problem
Send product for repair
Fixture does not
respond to DMX
Wrong starting address on the
fixture
Set the correct starting address
on the fixture
Use the right fader(s) on the
controller
Wrong polarity setting on the
DMX controller
Change the signal polarity on
the controller
Loose or damaged DMX cable
Check the DMX cable before
the faulty unit
Internal problem
Send product for repair
Intermittent DMX
Problems
Signal cables are not DMX
compatible
Replace non DMX cables with
true DMX cables
Interference with AC or radio
signals
Keep DMX cables away from
AC wires or radio equipment
DMX cable too long
Install an optically coupled DMX
amplifier right before the fixture
with intermittent problems
Too many fixtures connected
Install an optically coupled DMX
amplifier after unit #32
Terminator not connected
Install a terminator, as indicated
in the “DMX Primer” section.
If you still experience problems after trying the above solutions, contact
CHAUVET® Technical Support.